Solar Cancellation Group is a consumer advocacy service that reviews residential solar installation and financing agreements. This policy explains what information we collect, why we collect it, how long we keep it, and how you can have it deleted.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
We only collect what you give us directly through a form on this site, a phone call, or a text conversation:
We do not collect payment card or bank account numbers through this website.
We use your information to review your solar agreement and determine whether your situation may qualify for our services, to contact you about that review, to schedule and conduct consultation calls, and to prepare documents for your signature if you choose to move forward. We do not sell your information, and we do not share your mobile number or messaging consent with anyone.
If you provide your mobile number and consent, we send conversational text messages related to your inquiry — confirming details about your solar installation or financing agreement, answering your questions, and scheduling consultation calls. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. See our Terms & Conditions for full messaging terms.
We keep your information for as long as your file is active with us, and for up to three years after our last contact with you, so that we can respond to follow-up questions and meet our record-keeping obligations. If you opt out of text messages, we retain a record of that opt-out indefinitely, because we are required to honor it.
Email [email protected] from the address you contacted us with, or include enough detail for us to locate your record, and ask us to delete your information. We will confirm and complete the deletion within 30 days. You may also ask us for a copy of what we hold about you, or ask us to correct it.
We use service providers to operate our website, host our customer records, and deliver email and text messages on our behalf. They may process your information only to provide those services to us, and they are not permitted to use it for their own marketing. As stated above, mobile information and messaging consent are never shared with third parties or affiliates for marketing or promotional purposes.
Questions about this policy: [email protected]